PRIVACY STATEMENT

Any personal information that is provided by the user of this website is retained by DG LOCK for the purposes of contact and shipping only and will not be distributed to third parties. We value your privacy. We will never give, lease, sell or otherwise disclose your personal information. Any information you give to DG LOCK will be held with the utmost care, and will not be used in ways to which you have not consented. 

We collect personal information that you choose to give us while using our website and its services, for example your email address if you would like to get a quote. We only use this personal information for the purpose(s) specified at the point of collection.

External links

If any part of this website contains links to other websites, those sites may not operate under this privacy statement. You are advised to check the privacy statements on those websites to understand their policies on the collection, usage, transferal and disclosure of personal data.

Amendments to this Privacy Statement

DG LOCK reserves the right, at any time and without notice, to add to, change, update or modify this privacy statement. If we decide to change our privacy policy, those changes will be notified on our website so that you are always aware of what information we collect. Any such change, update or modification will be effective immediately upon posting.

Should you have any questions on any part of this privacy statement please do not hesitate to contact us.

Terms & Conditions _

 

General

Disclaimer

Features and specifications of products described or depicted on the Site, or available for purchase through the Site (including, without limitation, prices of Products displayed on the Site and any delivery or other charges) are subject to change without notice. All dimensions mentioned are approximate. All images on our website are for reference purposes only.

 

If you are unsure as to whether an item will suit your needs or not, please contact us before purchasing. It is the responsibility of the customer to ensure the item will suit their needs and an verbal advice given by DG LOCK should be followed up by further research and due diligence by the customer.

 

DG LOCK may at any time revise the Terms and Conditions by updating this web page without prior notice to you, in which case the Terms and Conditions as modified will apply to you from the date of modification. You should periodically visit this page to review the current Terms and Conditions.

 

DG LOCK assumes no responsibility, and shall not be liable, for any damage to, or viruses that may infect, your computer equipment or other property on account of your access to, or use of the Site. DG LOCK also assumes no responsibility, and shall not be liable, for any interruptions or errors in access to the Site or the accuracy, timeliness, completeness, security or reliability of any communications (including, without limitation, any transactions) made through or in relation to the Site.

 

DG LOCK shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond its reasonable control.

Sales

DG LOCK reserves the right to accept or reject your Order for any reason, including, without limitation, an error in your order or in the material on the Site, or the unavailability of the Product.

The Site may refer to Products that are generally available for purchase in New Zealand. A reference to Products on the Site does not imply or warrant that the Products will be available at any time. You should check with us for the availability of specific products and services.

Title and risk of loss or damage to the Products shall pass to you on the physical delivery of the Products to the address identified by you.

Prices for items on an order are fixed once your order has been accepted. Subsequent price changes either up or down will not be retroactively applied to accepted orders.

Price

The currency used in DG LOCK website is New Zealand Dollar. All prices in our web store are GST inclusive. 

 

Unless otherwise specified, all prices quoted or published on website do not include freight, handling or insurance costs. These will show separately on official DG LOCK invoices. Shipping is free for orders over $100 (excluding trade order). 

 

Payment

Our standard payment term is for PAYMENT ON COMPLETION unless otherwise agreed and we gladly accept cash or Eftpos. Due to high charges we must charge an extra %3 for credit card payments via Eftpos. There is no credit card surcharge for any online orders (via web store). 

Payment by any type of bank transfer will not be considered payment until the payment has been fully cleared into DG LOCK 's bank account.

Retention of Title

All goods remain the property of DG LOCK until payment in full is received.

Shipping and Delivery

We offer free shipping for any orders over $100. (except trade quotes, commercial quantities). 

Please allow us 1-2 business days to process your order and send the goods out. If the order is urgent, please follow up the order with a phone call.

Our products are delivered by CourierPost or NZ Couriers. All deliveries require signature by default. You can give authority to leave via NZ Post (CourierPost) website, we will not be liable in any way for any loss or damage to the parcel left in accordance with this authority. 

Delivery shall be made at the place agreed between the parties. Any dates quoted by DG LOCK for delivery of the Products are estimates only.

If a parcel is not received within 7 working days from the shipment date, we need to be notified immediately; otherwise we take no responsibility for the loss of the item.

Deliveries to Rural areas and Waiheke Island can take an additional 2 working days. All deliveries to Waiheke/Great Barrier Island (any Island off the coast of the mainland) will incur a surcharge of $15.

Currently we are only able to ship within New Zealand. 

 

Should a parcel be returned to DG LOCK after several attempts at delivery have been made, the customer will be liable for a re-delivery charge.

 

If an item is out of stock, we will endeavour to contact you as soon as we possibly can and organise for a suitable solution.

 

 

Returns / Refunds

 

DG LOCK will only accept returns for the following reasons:

  • Items damaged or faulty prior to delivery.

  • Items supplied incorrectly.

  • Items failed to meet any applicable guarantees under the Consumer Guarantees Act 1993.

  • Items that vary from their description on the website.

  • Application to return may be made within 14 days of the purchase date.

 

Goods returned must be in a resaleable condition in un-damaged packaging.

DG LOCK will not accept returns if:

  • You simply change your mind.

  • Item was not 'what you expected it to be' or 'not what you imagined it to be'. (We may exchange at our discretion).

  • Sealed package has been opened, or item has been used/installed. Faulty items will be covered under warranty policy. 

 

Please choose carefully. If you are not sure whether a lock fits your door, please check with us before making a purchase. 

Know your rights! https://www.consumerprotection.govt.nz/general-help/common-consumer-issues/change-of-mind/ 

 

Warranty Policy

 1. Digital door locks are designed and manufactured to assure personal safety. Improper use can result in personal damage or property loss. All safety and operating instructions should be read before the product is operated.

 

 2. DG lock products are warranted for a period of one (1) or two (2) year (Alpha, Hafele, Schlage & Samsung products) from the date of purchase unless otherwise stated.

 

    Hafele, Alpha, Schlage & Samsung Locks come with 2-year warranty, all other products come with 1-year warranty from date of purchase.

    Warranty claims of Hafele, Yale, Samsung, Schlage & Gainsborough products are to be fulfilled by local distributor/Manufacturer. Any software or smart phone App-related enquiry/support will be directed to local distributor or manufacturer.  

    This Warranty does not cover:

  • Incorrect operation or abusive use of the product, including physical abuse.

  • Improper installation or failure to follow fitting instructions.

  • Fair wear and tear.

  • Fire, water (liquid spillage or ingression), theft, vermin or insect infestation.

  • Incorrect voltage or non-authorised electrical connections.

  • Any modification or use of replacement parts other than authorised parts.

  • Indirect or consequential loss or damage.

  • Cost of removal and/or replacement.

  • Cost of freight and/or traveling time, unless stated otherwise.

  • Damage to or deterioration of plated finishes (soft finishes) or finishes exposed to a corrosive environment. As deterioration is possible under some environmental conditions.

 

 3. In the event of a repair being required within the warranty period, the product will be repaired without charge on the condition that:

  • The purchaser provides the original invoice.

  • The product has been used in strict accordance with the Operating Instructions supplied with the product, and has been operated under normal conditions.

  • The repairs are not required as a result of wear and tear, deterioration of plated finish or as a result of accident, misuse, neglect, or abuse of the product.

 

 4. This warranty will not cover the situation where you are locked out without the emergency key (if applicable).

 5. Unless otherwise specified all repairs carry a 60 day parts warranty from the date of installation. Where the product has a balance of a new warranty remaining, the greater of 60 days or the balance of the new warranty applies.

 

 6. All visits (on-site support is only available in Auckland urban area) for repair or replacement out of warranty will incur a call-out fee. The call-out fee does not include labour or materials.

 
 
 
 

COVID-19 Level 2 Update: Initially in Level 2, couriers are expecting continued peak volumes, deliveries may be delayed. Our installation service is back to normal, please use Quote Request Form. Showroom/in-store pick up will be available by Appointment Only from 18th May. 

DG LOCK New Zealand

All prices are shown in New Zealand Dollars and include GST unless otherwise stated.